Sutton Carpet Cleaning

Terms & Conditions

Sutton Carpet Cleaning reserves the right to make changes to any part of these Terms and Conditions without notice. The terms on our website supersede any other issued. By ordering Sutton Carpet Cleaning's service by telephone, e-mail, fax or Sutton Carpet Cleaning's website the client agrees to be bound by Sutton Carpet Cleaning's terms and conditions. These terms & conditions are given to the client prior to any works and it is the responsibility of the client to contact Sutton Carpet Cleaning should they have any issues in relation to these terms before work commences. Once work has commenced, it is accepted by the client that they have read & understood these terms & conditions in full, and that they have agreed to the quotation given and understand the outcome of the clean explained at such quotation, along with these terms & conditions. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

General
All fragile and breakable items must be secured or removed by the client before cleaning. Heavy items will not be moved if it is considered unsafe due to health & safety reasons. Any items that are specifically required to be moved that are deemed heavy, must be emptied first by the client before we arrive for the works to be carried out. If this has not been carried out we will clean around the furniture. If the client insists that we move furniture that has not been emptied (and if it is safe to do so) this will be done at the clients own risk. Furniture isn't designed to be moved whilst full (added weight) and damage can occur i.e. buckling, twisting, legs breaking etc. Therefore Sutton Carpet Cleaning accept no responsibility should damage occur in this instance.  Further, Sutton Carpet Cleaning reserves the right not to be responsible for:- cleaning job not complete due to the lack of hot water or power; third party (pets included) entering or present at the client's premises during the cleaning process, who causes re-soiling/damage; wear or discolouring of fabric/fibres becoming more visible once soil has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet & upholstery cleaning processes, or odours re-activated from old spills/stains.
Equipment
Sutton Carpet Cleaning will provide all cleaning material and equipment to perform the work specified by the client in professional manner using every care to accomplish a satisfactory level of service. The client agrees to supply all hot water and power, where necessary for the works to be carried out, failure to supply this may result in a cancellation fee of £60.00 to cover loss of work, which will then have to be rescheduled at a later date.
Carpets, Upholstery etc
Furnishings are not usually manufactured with the intention that it will need to be cleaned later. This means that there are times when furnishings can be cleaned in accordance with generally accepted industry standards, with due diligence and care, yet the appearance of such furnishings can be negatively affected. Because of the variables involved with the blends of fibres, soiling and environmental conditions that may exist, Sutton Carpet Cleaning cannot be held responsible for the following: Aging or deterioration, migrating marks from back of fabrics, unstable dyes, deteriorated foam cushions, restoring white fabrics, urine contamination, finish or glaze loss, frayed piping or welting, broken zips, breakdown of fabric backing, shrinkage, removal of stains, browning, fading, water marking, yellowing, pre-existing wear & tear, loose frames/legs, nicked wood trim, loose or missing buttons.
Colours:
Loss of colour, change of colour or bleeding of colours (stable dyes) should not occur during professional cleaning as long as the proper cleaning system is used. Testing & inspection procedures will identify fabrics which could develop normal colour problems during cleaning. Special care cleaning systems will ensure the maximum soil removal possible without risk of colour damage.
Special Note:

• Fibres/fabrics which become excessively soiled may not release all soil and stains without risk of damage to colours
• Colour problems as well as stains may be hidden by excessive soil and only show up after soil is removed.

Cleanability Code:

Most fabrics have a care label attached to the frame under a seat cushion. These care instructions are for your guidance in the proper maintenance of the item. However, excessive soil or inadequate maintenance procedures may require a professional cleaning system other than that recommended, and will require your permission to do so. Any additional risks or limitations will be discussed for your approval prior to any work commencing and by agreeing to such work Sutton Carpet Cleaning will not be responsible for any damage caused.
Edgings/Seams
All carpet edgings and seams should be correctly fitted in normal circumstances. It is the client’s responsibility therefore to ensure this is the case prior to cleaning. If any edgings or seams are not secure Sutton Carpet Cleaning will not accept any responsibility for any loose fibres/yarns subsequently becoming caught in any machinery and being pulling out due to this existing condition, or for any movement/parting of seems due to deterioration of carpet backing/glues/adhesive tapes.

Shrinkage:

Can occur when fibres/fabrics made up mostly of natural fibres (except Belgian wiltons – constructed of synthetic fibres i.e. olefin with a natural backing) are exposed to moisture from accidents, maintenance spotting or non professional cleaning attempts. Sutton Carpet Cleaning will undertake to avoid any such shrinkage problems by identifying susceptible fabrics/fibres. However, movement/shrinkage can also occur due to loose/poorly fitted/repaired/replaced carpets/seams/edgings. Subsequently Sutton Carpet Cleaning will not be responsible for any such movement or shrinkage, due to these existing problems.

Fabric/Leather Deterioration:

Fabrics exposed to heavy soil, heavy usage (children, pets etc), or strong light will eventually weaken and deteriorate. Fabrics made up of mostly natural fibres are most sensitive to these conditions.

Special Note:

• Deteriorated fabric or oxidized colours that are coated with heavy ‘waxy’ soil may disguise certain conditions and not become apparent until after cleaning, i.e. colour loss, fabric splitting or fraying and loose worn fibres. Sutton Carpet Cleaning will not be held responsible for these conditions should it become apparent.
• Unstable dye surfaces to leather can be caused by excessive wear. Greasy soils may slowly ‘coat’ the surface of leather and at the same time disguise the erosion of the original lacquer on most leathers. Sutton Carpet Cleaning will not be responsible for any colour erosion/flaking due to this existing problem, which may become evident after cleaning.

Fibre Protectors
Any protecting agents applied by Sutton Carpet Cleaning are done so according to the manufacturer’s instructions. They are not designed to give 100% protection but simply to assist in repelling moisture for a short period of time. There is no guarantee that they will stop any liquid from penetrating fibres, and this is explained at the quotation stage and subsequently applied with the consent of the client knowing this fact. All protectors will wear out and lose their effectiveness and this must be taken into consideration when requesting it. Sutton Carpet Cleaning will not accept any responsibility for the product in what it can do and its limitations, and if there are any complaints/issues relating directly to the product then the client must contact the manufacturer directly in writing (details available on request).
Cancellation - All Services
The Client may cancel/re-schedule a service by giving at least 24 hours notice. If Sutton Carpet Cleaning are notified less than 24hrs, a fee of £60.00 is due immediately from the client to cover loss of work. Sutton Carpet Cleaning reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. In the event that Sutton Carpet Cleaning travels to the clients address on the designated day and the client or agreed acting person is not in, or Sutton Carpet Cleaning cannot gain entry to the property by arrangements made by the client, the client shall be liable for the cancellation fee (£60.00).
Payment
Payment is due immediately after works have been completed, either by cheque or cash. An invoice, if requested will either be submitted straight away or posted (where services are not completely decided upon by the client). For commercial clients a 28 day term is applicable. For either domestic or commercial clients, failure to pay on time will result in a late payment surcharge of 10% of original quotation price. Minimum charge for any service is £50.00 . All costs incurred by the company in the pursuit of late payment will be added to the outstanding amount owed.
Claims
In case of a complaint, Sutton Carpet Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be acceptable after this time. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. The insurance policy will cover any accidental damages caused by an operative working on behalf of Sutton Carpet Cleaning.

The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the client to no claim.

Copyright © Sutton Carpet Cleaning Carpet Cleaners 2008. All rights reserved.